(800) 401-4220
Process Analyst
Multiple Positions Available
Review, analyze and evaluate business/technical processes and document processes as is state as well as assist with the to-be designs.
Responsibilities:
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
Collect and document of business requirements for project and process improvement/automation efforts
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
Identify and report issues and risks to product owners and leads as well as participate in the problem resolution
Bring inconsistencies and problems to the attention of management
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
Prepare incident details for post-mortem incident reviews
Extract reports and provide a high-level analysis of data for review
Maintain a complete understanding of and adheres to all IT policies and processes
Requirements:
Previous working experience as a Business Analyst for 5 year(s)
Microsoft Access and/or SQL experience strongly preferred
Excellent organizational and time management skills
Outstanding communication and presentation skills
Critical thinker
Creative problem solver
Great analytical skills
Data-driven approach
Top skills & proficiencies (all are not required):
Software Design
Process Analysis (Business &/or IT)
Teamwork
Software Maintenance
Process Improvement and documentation
Microsoft Access and/or SQL experience strongly preferred
Big Picture Thinking
Work Well Under Pressure
Communication
Problem Solving
Critical Thinking
Relationship Building